Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or organization, in order to maintain and improve efficiency and productivity.
Main functions
An office manager is responsible for monitoring and reviewing systems, usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. As such the role is varied, often including responsibilities across a diverse range of functions such as:
- Customer Service
- Report Writing
- Budget Management
- Database Management
- Systems Analysis
- Process Mapping
- Purchasing
- Book Keeping
- Human Resources
- Recruitment
- Accounting
- Sales and Marketing
- Records Management
- Form/Template Design
- Website Maintenance
- Project Management
- Management Consultancy
- Facilities management
- Space Management
- Risk Management
- Payroll
Personal competencies useful in the role are: problem solving skills, good decision making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, and the ability to cope with pressure.
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